Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Traveler", "User", or "Customer") and Lugzo Technologies ("Lugzo", "we", or "us"). By creating a reservation, accessing our platform at lugzo.in, or dropping off baggage at any Lugzo partner location, you agree to comply with and be bound by these Terms.

2. Nature of the Service

Lugzo operates a technology marketplace connecting travelers with verified physical cloakrooms, commercial hotels, stores, and transit facilities ("Storage Partners"). Each partner is vetted for basic physical security, CCTV coverage, and staff identity verification before listing on our platform.

3. Booking, Check-in & Tamper Seal Protocol

• QR Code Pass: All reservations generate a digital, cryptographically signed QR code pass. Storage partners will only accept baggage upon successfully scanning this valid QR code.
• Mandatory Tamper Seal: At drop-off, every accepted bag must be secured with an individual numbered tamper-evident seal. The seal barcode is logged against your digital booking record.
• Photo Custody Log: The partner captures a mandatory photograph of your sealed baggage at drop-off and upon pickup. Any claims of damage or tampering are adjudicated strictly against this tamper seal and photo record.
• Pick-up Verification: Baggage is released only when the traveler presents the pickup QR pass or matching verification OTP.

4. Prohibited & Excluded Items

The following items are strictly prohibited and must NOT be deposited in any Lugzo storage location under any circumstances:

• Firearms, ammunition, weapons, explosives, fireworks, or hazardous chemicals.
• Illegal drugs, narcotics, psychotropic substances, or contraband under Indian law.
• Unaccompanied hard cash, bullion, bearer bonds, or precious stones.
• Perishable foods, live animals, or biologically hazardous material.
• Stolen goods or items connected with unlawful activities.

Lugzo partners reserve the unconditional right to refuse or report to local law enforcement any bag suspected of containing prohibited or hazardous materials.

5. Cancellation & Refund Policy

We understand travel schedules change frequently:

Cancellations after the scheduled drop-off window or failure to check in (no-show) are not eligible for refunds.

6. Overdue Baggage & Abandonment

If luggage is not collected by the scheduled pickup deadline, additional hourly or daily storage fees apply at standard partner rates. Baggage uncollected after 7 days without communication will be considered abandoned and handled in accordance with Indian police and transit lost-property guidelines.

7. Dispute Resolution & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the competent courts in New Delhi, India.